Getting Back To The Basics of Customer Service

Female Sales Assistant Serving White British Family In Delicatessen

Customer service can make or break a business. Just as stellar service can keep customers coming back, bad customer service can send clients running for the hills. Unfortunately people have become all too accustomed to outsourced customer service reps from other countries, with whom they can … [Read more...]

3 Ways Predictive Analytics Can Harness Your Big Data

Businessman and businesswoman using digital tablet in the meeting.

An inventory management system provides you with a plethora of data. You can gather information on everything, from real-time stock levels to customer behavior and trends. The problem is many companies have decided that this so-called “big data” is too much to handle. Or simply that they don’t need … [Read more...]

How Brexit Will Affect Small Businesses In the U.S. For Years To Come

Brexit Symbol of the Referendum UK vs EU

On June 23, 2016, in a controversial decision that shocked the world, 51.9% of Brits voted to leave the European Union. No matter what will end up happening (Britain has two years to finalize negotiations for its exit), in the wake of what’s now known as Brexit, we saw the biggest stock wealth … [Read more...]

Asset Management and Education Compliance – The More You Know


Using Barcode Technology For Education Grant Compliance Innocent mistakes and minor thefts can often add up to big losses. An investigation by CBS in Philadelphia uncovered $88,000 in missing equipment from a random education compliance check of only 125 items at 10 schools. If those numbers hold … [Read more...]

How Barcodes Are Revolutionizing Consumer Nutrition


If you’ve been to the grocery store, you’re familiar with 1D barcodes: They’re the pattern of vertical bars and spaces that represent a numerical code, which in turn corresponds to a file in the store’s database that often holds the attached item’s price, stock, photo and more. Anytime you bring an … [Read more...]

Is Your Business Tracking these 6 KPIs?


Key Performance Indicators (KPIs) are benchmarks that help identify growth areas within your business. In other words, they’re basically the gages that tell you how your operations are functioning. Have you taken time to narrow down the KPIs that are important to your business? If you haven't, … [Read more...]

Making Inventory Markdowns Work For Your Small Business

Sale signs in shop window

Customers of all types look forward to seasonal clearances. Why wouldn't they? The drastic markdowns save them a lot of money.  In fact, I walked into my local dollar store and noticed it still had a small Christmas item display situated at the front of the store, with all items priced at 25 … [Read more...]

Four Things You MUST Think About Before a Disaster Strikes Your Business

Pile of structural debris at a severly damaged building

Remember that time when the tornado sirens were blaring and you didn’t take cover? Why was that? Did you think the odds were in your favor and it wouldn’t happen to you? Hopefully, you were right. If you were, don’t get over confident. Natural disasters can strike at any time, leaving your … [Read more...]

Keeping Up With Your Competitors: Small Businesses Can Rock Omnichannel


Small businesses are known for the hometown feel and personal experience. That is very important to building relationships and a loyal customer base. To keep up with larger competitors, creating an online experience has become equally as important. Why? Everyone is wired, from their laptop, to … [Read more...]

5 Mistakes Bridal Shop Owners Make and How to Fix Them

The range of wedding dresses on hangers and on a mannequin in the showroom

As sunlight streams through the stained glass windows, the wedding march sounds from the organ loft on this perfect day. It’s THE day. Family and friends fill the church pews; they stand in unison and turn to set their eyes on the star of the show, the beautiful bride.  Stealing the first glimpse of … [Read more...]