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Point of Sale Case Study

More than just a checkout, POS solution drives bottom-line efficiency

Mastering the POS basics – quickly

As Rod Works was growing its business, the company struggled to find the right point of sale (POS) solution. In trying out various options, Rod Works fell into the same conundrum faced by many smaller retail businesses. Affordable POS systems marketed to small business lacked the high-level inventory functionality of the enterprise-sized systems used by large chain retailers. Yet these costlier solutions were too time-consuming for the small retailer to learn and use.

 

“POS software should change your business to be more effective, not change your business just to use the software,” said Aaron Brackett, retail director for Rod Works. “We built our business in a what-if environment, where we continually evaluated best-case and worst-case scenarios for the future. That way, we could weather various financial circumstances and challenging economic times. As a result, we wanted a POS solution that provided great management insight and could grow with us over time – without costing a fortune.”

 

Five years ago, Rod Works purchased QuickStore POS from Wasp Barcode Technologies. Because the enterprise version of the software offers multi-location functionality, as the company grew it was able to install QuickStore at each of its four retail locations and two clearance centers, as well as its corporate headquarters and warehouse.

 

Designed for specialty stores, Wasp QuickStore strives to offer smaller retailers the same kinds of efficiencies that larger chains already enjoy from their expensive enterprise-version POS products. These include high-end capabilities such as automated inventory tracking, e-mail invoices, report generation and more.

 

 

From shuffling items to managing inventory
Once Wasp QuickStore was in place as a checkout tool, customer satisfaction quickly increased. Rod Works then was ready to tackle its greatest challenge: bridging the gap between the warehouse and retail stores.

 

“We had struggled with this for years,” Brackett said. “We didn’t have an efficient way to identify store needs from the warehouse. This affected the entire process, from transferring product to the stores all the way up to product purchases. Too often, we had products sitting on warehouse shelves instead of store shelves”

 

Wasp QuickStore is backed by a centralized database, enabling each store to have full visibility into inventory at other locations, as well as the warehouse. The software includes features to both simplify and automate inventory management. It can:

• automatically generate purchase orders when items fall below reorder levels
• reduce inventory carrying costs by tracking inventory turns and aging
• receive merchandise into stock by scanning vendor UPC codes
• remove items from inventory at the time of purchase
• generate discrepancy reports to resolve errors in physical inventory

 

Rod Works uses a dedicated data field in Wasp QuickStore to label each bin in the warehouse. Each day, as the stores sell items, QuickStore generates a pick list that is sorted by bin location in the warehouse. Products then can be efficiently picked for transfers between the warehouse and the stores.

 

In addition, Wasp QuickStore gave Rod Works management new insight into its inventory. By running a simple daily report, the company knew exactly which items were moving – and which were not. This enabled better decision-making for purchasing, merchandising, managing stock levels and more, ensuring that the most popular items were always on hand.

 

 

Cutting warehouse costs in half
Because it was so critical to have the correct inventory items on hand at each store, Rod Works shipped items between the warehouse and various retail locations each and every day. Although this was time-consuming, daily replenishment was needed due to their small stores and quick turn of products. The management team wanted to develop a more efficient way of operating the business.

 

“At our request, Wasp added special features to our reports. We could then export reports into a custom template that can be sorted by bin location in the warehouse. These are now standard features in Wasp QuickStore, and we have adapted our daily operations around them,” Brackett said. “Since we developed this process, we now have an effective way to locate each item in our warehouse. As a result, we have realized a 65 percent reduction in the man-hours used for picking items for stores.”

 

Thanks to these new efficiencies, Rod Works was able to begin pulling inventory for each store every other day, instead of daily. Needed inventory is listed on the reports according to where the items reside in the warehouse. This makes it simple for warehouse personnel to quickly move through the warehouse and efficiently collect items for shipment.

 

By optimizing pick lists with QuickStore, Rod Works dramatically reduced labor costs in its warehouse. In addition, Rod Works enhanced the accuracy of inventory fulfillment. The company further reduced costs thanks to fewer deliveries and less time spent in receiving at the stores. Typically, this kind of high-level functionality is enjoyed only by larger retailers using enterprise-sized technology solutions.

 

Rod Works continues to leverage QuickStore software for much more than checking out customers, including reporting, receiving and purchase orders, customer tracking and employee timekeeping.  In today’s challenging economic environment, the cost savings and inventory efficiency Rod Works is experiencing has become critical to its success.

 

 

 

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Solution Overview

Industry

Retail

 

Company Profile

A growing family-owned business with more than 50 employees, Rod Works sells unique wrought iron home décor to customers at its four Utah retail stores. In 2008, Rod Works earned a ranking on the Inc. 5000 list of the country’s fastest-growing private companies, coming in at No. 33 among retail operations.

 

Situation

With six locations and a centralized warehouse, Rod Works struggled to find a point of sale (POS) system that fulfilled its needs. Besides desiring faster checkout for customers, Rod Works wanted to improve efficiency through better inventory management. To accomplish this, the company had to find a POS system with the robust capabilities larger retailers enjoy, but at an affordable price.

 

Results

Rod Works adopted QuickStore POS from Wasp Barcode Technologies for customer checkout, customer tracking and inventory management. While customers enjoyed faster checkout and service, the company gained substantial efficiencies in its inventory management processes. Key benefits include:

- 40% reduction in man hours used in its warehouse

- $50,000 per year saved by improving replenishment process and optimizing inventory

 

Wasp Product Used

Wasp QuickStore
Enterprise Edition