Does poor package tracking affect your bottom line?


Whether you operate a growing business, hospital, university, government agency, or other organization with high volume item receiving, your receiving team must be efficient to get the right items to the right people – fast.

Am I right?

So why aren’t you automatically tracking your inbound mail packages, files, records, and other sensitive documents during transit? Not just to ensure they arrived at a location….to ensure they were delivered all the way to their intended recipient?

Package tracking factors that fuel expenses, hurt productivity, lower customer satisfaction and curb new revenue potential

1.      Lost or stolen mail, packages and files.

Getting an item to a campus receiving area or building is relatively easy and covered by insurance. However, getting an item to its intended recipient INSIDE those grounds can be much more complicated.  Insufficient tracking methods, poor handler communications/ coordination, human errors, multiple-location environments, processing delays, peak volume overload periods, theft, and under-staffing magnify the challenges.

2.      Lost package reimbursement.

Once FedEx, UPS or your courier of choice signs off a package as “delivered,” it is no longer protected by shipping insurance.  Some organizations annually write off $100,000+ in lost/stolen assets.  It is estimated that on average 7% of a company’s annual revenues are lost due to theft and fraud. Not only is the item’s dollar value lost, but the time to replace it (and any expedite charges) is also born by the organization.

3.      Increased labor cost of searching for misplaced/stolen packages.

Employees searching for lost items at work means lost productivity.  This can be proactively avoided by implementing a package tracking solution.

4.      Increased processing time.

Manually recording an item’s information takes about 8 times longer than scanning it in.  The more information that is captured, the longer this process extends.

5.      Lack of accountability.

Without an automated tracking system and detailed history, it is difficult to pinpoint the source of a process problem.  People might be falsely blamed when items go missing or become damaged.  Dishonest people are enabled to steal assets, and nobody knows exactly what happened, when, or where.

6.      Decreased customer confidence.

Late deliveries and lost items can impact business opportunities, delay sample evaluations and customer service, and create failures in proving process compliance and audit consistency.

5 key benefits of automated inbound mail and package tracking systems:

  1. Immediately access package information.  Items can be located in real time, anywhere in transit.  Who, what, where, when, and how many questions are quickly and accurately answered.
  2. Increase efficiency and accountability.  With automated inbound package tracking, an item’s life cycle (delivery, distribution, and final proof of receipt) is streamlined.  Plus, someone is accountable for each item throughout the routing process.
  3. Improve data accuracy.  Since the receiving process is electronic instead of manual, human errors are significantly reduced.  Repeatability and process compliance are substantially enhanced.
  4. Lower operating cost.  Labor costs are reduced with automation- data entry time and cost are reduced.  Reorder costs due to lost/stolen items are also minimized. And your records are greatly increased because you can capture much more information.
  5. Items are delivered faster.  Time spent searching for packages, talking with customers and re-ordering items for delivery are drastically cut.  Employees can spend their time on more productive and profitable activities.

If you ship or receive items on a regular basis, you will be amazed at the time and money you can save by implementing a package tracking system. To see how much you could save with our FREE ROI calculator, click here.

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Brian Sutter

Brian Sutter

Director of Marketing at Wasp Barcode
Brian Sutter is the Director of Marketing at Wasp, responsible for the development and execution of the company’s marketing strategy. His role encompasses brand management, direct and channel marketing, public relations, advertising, and social media. He also writes and speaks on topics related to helping small business owners grow their business and improve operational efficiency.
Brian Sutter
Brian Sutter