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Support Policy & Options


Our goal at Wasp Barcode Technologies is to exceed your expectations in product quality and value, product support, and customer service. To achieve this goal, Wasp gives customers a wide variety of product support options and offers free, unlimited technical support for the life of a product*.

Customer and product support are the hallmarks of the Wasp brand. Wasp takes your experience with our people and our products seriously and strives to provide you with products that are easy to use and the support you need to ensure that all of your questions are addressed.

Our hours of operation are from 8 a.m. to 6 p.m. Central Standard Time, Monday through Friday. If you have a pressing question, try using our extensive KnowledgeBase. It contains answers to commonly asked questions and “how to” documents.

Product Support Options

Customers have many avenues to use for technical support. In addition to a number of self-help resources that Wasp provides, you can work directly with one of support experts for personalized assistance. Click any of the links below that correspond to the option that you are interested in pursuing.