Support Policy & Options

Our goal at Wasp Barcode Technologies is to exceed your expectations in product quality and value, product support, and customer service. To achieve this goal, Wasp gives customers a wide variety of product support options and offers free, unlimited technical support for the life of a product*.

Customer and product support are the hallmarks of the Wasp brand. Wasp takes your experience with our people and our products seriously and strives to provide you with products that are easy to use and the support you need to ensure that all of your questions are addressed.

Our hours of operation are from 8 a.m. to 6 p.m. Central Standard Time, Monday through Friday. If you have a pressing question, try using our extensive KnowledgeBase. It contains answers to commonly asked questions and “how to” documents.

Product Support Options

Customers have many avenues to use for technical support. In addition to a number of self-help resources that Wasp provides, you can work directly with one of support experts for personalized assistance. Click any of the links below that correspond to the option that you are interested in pursuing.

• Consult the help manual that accompanied the product. Wasp includes comprehensive written user help documentation with its products that covers product installation and use.
• Download Online User Help Manuals. Click Here.
• Look up the answer to a product question in the online Wasp KnowledgeBase. Click Here.
• Contact technical support by:
  • Filling out an Online Support Ticket. The process is as follows:
    • Open an account with your email address and a password.
    • Explain the problem in writing in the space provided on the online form. The more information you provide, the easier it is for technical support to address the issue. You can attach files to your explanation. Check the box marked email notification to receive updates on your ticket.
    • Technical support will notify you by email when they have completed their response. They will provide you with a ticket number and a link to the response, which is located on the Wasp Barcode Technologies website. The expected response time is 24 hours from receipt of the online ticket, with a typical response time of 4 business hours.
  • Calling Technical Support at 866-547-9277. Choose Option 3 to reach Support. Note: During peak hours, hold times can reach 10 minutes.