Customer Success: Process Control Outlet

"We have effectively cut our inventory operating costs in half. The product easily paid for itself in the first month."
- Robert Gonzales, Assistant Director of Marketing & Communications, Process Control Outlet
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The Client

Process Control Outlet

Process Control Outlet (PCO) resells hundreds of items from dozens of manufacturers. The company serves a wide range of companies, which rely on PCO for industrial electronics ranging from safety barriers and boiler controllers to computer monitors and power supplies.

The Challenge

In its 13 years in business, PCO had never formalized its inventory management process. With thousands of items in stock at its Baytown location, this made it impossible for sales representatives to know which items were on hand. In addition, the company sometimes ran out of stock of critical items, making it impossible to fill orders in a timely manner.

Unfortunately, the company’s accounting software had limited inventory management capabilities. What’s more, customers were frustrated by PCO’s inability to provide timely information about the availability of needed items.

“When our sales representatives received an order, they had to walk through the warehouse to verify whether the items were actually on the shelf,” said Robert Gonzales, Assistant Director of Marketing and Communications for PCO. “Our employees wasted a lot of time, and they could not give our customers the immediate response they deserve.”

The Solution

Yet, PCO did not want to purchase complex or expensive software. They preferred a solution that was easy to use, while providing the exact information sales representatives needed to perform their jobs.

PCO management went online and found Wasp's inventory management software, software that helps business owners know exactly how much inventory they have, where it's located, and what’s moving and what’s not. PCO downloaded a trial version of the software.

“Wasp was easier to use than competing solutions we tried,” Gonzales said. “That’s particularly important for our company, where front-line employees without specific accounting experience are the ones using the inventory management tool on a daily basis.”

PCO also purchased a Wasp barcode scanner, which allows users to scan and update inventory in the field or warehouse and then sync the data with a PC.

The Result

Once Wasp's inventory management software was installed, PCO set about barcoding its inventory. Employees were quickly trained on the system. Now, when a customer places an order, a PCO sales representative can instantly determine whether the items are in stock, right from their desks.

Once a month, the company uses Wasp's inventory management software's audit feature to verify the accuracy of its inventory. A warehouse employee simply uses the Wasp barcode scanner to scan barcodes of inventory items on the shelves. The data is uploaded into the software, which reconciles inventory counts for each item.

The software’s reporting features also simplify the way the company orders new inventory and determines which items are moving the fastest. PCO no longer runs out of needed inventory, which improves its responsiveness to customers and increases sales.

In the past, PCO relied on two full-time and four part-time employees to manage its inventory. These employees were paid an average of $8.50 per hour. Thanks to Wasp's inventory management solution, PCO now needs only one full-time and two part-time employees to manage inventory, saving the company approximately $680 per week. This translates into more than $35,000 per year in payroll alone.

“In just a few months, Wasp totally revolutionized our company,” Gonzales said. “We have effectively cut our inventory operating costs in half. The product easily paid for itself in the first month.”

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