Customer Success: Johnson Financial Group

"We are very happy with the Wasp's asset management solution and the immediate ROI we achieved. We have saved approximately $8,000 a year in late fees for rented equipment we would not have found right away."
- Paul Villarreal, Information Systems Director, Johnson Financial Group
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The Client

Johnson Financial Group

Johnson Financial Group is a well-known bank and financial services provider based in Racine, Wisconsin. Johnson Financial offers banking and financial services, insurance, mortgages and financial planning services at over 60 locations around the United States. The Johnson Financial IT department is responsible for 8,000 pieces of IT equipment including laptops, desktops, monitors, printers, copiers and servers.

The Challenge

Johnson Financial rents its IT equipment, utilizing spreadsheets to track asset location and other critical information. One employee was tasked with updating the spreadsheet when information was received via email from one of dozens of users. Due to the tedious, unorganized method of tracking, asset reports were often inaccurate. The IT department repeatedly questioned the location, maintenance schedule and employee-user assigned to an asset.

At the end of an asset’s lease, Johnson Financial found itself scrambling to locate and return rentals to lessor, promoting wasteful spending on excess shipping charges. With 8,000 items to track, the IT department became increasingly frustrated with their manual tracking system - it took hundreds of hours to track items.

“Tracking the IT assets by hand was very time-consuming and terribly inaccurate,” noted Paul Villarreal, the Assistant Vice President at Johnson Financial. “We were regularly finding errors that cost dozens of hours to correct.”

Paul Villarreal is responsible for tracking down misplaced equipment, Villarreal was anxious to improve Johnson’s asset management protocol. The exorbitant amount of time spent tracking down IT assets and money spent on unnecessary shipments had to be remedied.

The Solution

After researching asset tracking solutions, Villarreal selected Wasp's asset tracking management software because it provided the features he was looking for at an affordable price. “There was very little debate. Wasp provided the services we needed within our budget. There weren't any other solutions that provided these services at such an affordable price,” said Villarreal.

The Result

Since deploying Wasp's asset management software in 2008, Johnson Financial has experienced dramatic improvements in the company’s equipment tracking process. The amount of time spent tracking down leased IT assets has reduced dramatically, saving the company an estimated 400 hours a year. “Since implementing Wasp's asset management software, we have virtually solved our asset tracking problems. We no longer have inaccuracies in our reporting, which means we’re not wasting hours tracking down each asset’s location,” explained Villarreal. “Wasp's asset management software has made my team’s job much easier. We know exactly where all of our assets are. It has streamlined our process.”

Another key benefit of Wasp's asset management software has been the drastic reduction in shipping costs associated with the return of leased items. Inaccurate tracking of each location’s assets made tracking lease terms and item locations nearly impossible. With Wasp's asset management software, Johnson Financial can run a report to determine when leases expire and combine shipments if possible.

With Wasp's asset management software, Johnson Financial can also track software licenses and maintenance schedules. And, the HR department can pull information from Wasp's asset management software to make sure any equipment assigned to an employee is collected should that person leave the company.

“We are very happy with the Wasp's asset management system and the immediate ROI we achieved,” stated Villarreal. “We have saved approximately $8,000 a year in late fees for rented equipment we would not have found right away.”

Johnson Financial continues to use Wasp's asset management software because of the process improvements they have been able to achieve and because of its user-friendliness. “The best feature of Wasp's asset management software is its ease of use. It’s easy to learn and implement, making it possible for multiple people to use the program. It’s very intuitive and there was very little training needed. We have had a wonderful experience and have received great customer service. We're looking forward to continued success with Wasp's solutions,” said Villarreal.

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